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Huel Subscription Guide

Contents

Introduction

Huel subscriptions are completely flexible and you can subscribe to any of our Huel food products. You can also skip deliveries, update your delivery address, cancel your order, or perform a multitude of other actions with your subscription at any time.

On this page we've created a how-to guide to show you how to perform the many functionalities you get with your Huel subscription order. The majority of these functions can be performed in the Manage Subscriptions section of our website. 

Creating your subscription

Creating Huel subscriptions is incredibly simple. First, visit any Huel food product page, by either clicking "Buy Huel" at the top of the Huel website, or following this link:

/collections/all-huel-products 

1. Choose Frequency 
After selecting your chosen Huel product, make sure under that “Subscribe 10% off” is selected. 

2. How many…?
Choose the quantity and/or the flavour you would like.

Delivery Every:
You can select the frequency of your Huel. For example, you can have your Huel delivered every 1-10 weeks. Finally, click the black "Subscribe" button to add to your basket.

Creating your Huel Subscription GIF

 

At the basket page, if this is your first order of Huel Powder, you can receive a free t-shirt and shaker. Click the check box to confirm this is your first order, then select your t-shirt size from the drop down menu.

Clicking add will update your page, including the free t-shirt and shaker with your order. Click Secure Checkout afterwards to enter your delivery and billing information, where you can also add any discount codes you may have.

Adding T-shirt and Shaker to Huel Order

Creating your account

To manage your subscriptions, you need to have an account with us to access them from. N.B. We don’t automatically create an account for you.

  1. Click “My Account” in the top right of your desktop, or in the hamburger menu on mobile. Or follow this link:

/account/login

  1. Click "Create Account” in the black box on this page.
  2. Enter your name and the email address you used to create the subscription, choose a password and click the black "Create" button.
  3. Submit the reCAPTCHA to prove you aren’t a robot!

This will take you to your account page.

Creating a Huel Account - Mobile

Getting to the Manage Subscription page

There are two ways to get to the Manage Subscription page:

  1. Clicking the link in your ‘Subscription Confirmation” email we send with your order.
  2. Logging into your account page, which you can access by clicking “My Account” in the top right of your desktop, or in the hamburger menu on mobile - see section on “Creating an account”. Or follow this link:

/account/login

Changing the frequency of your orders

You can change how often you want your Huel to be delivered at any time.

  1. Simply click “Delivery” under Manage Subscription on your account page. 
  2. You will see your current subscriptions here, click “Edit”. 
  3. Click “Change delivery schedule”
  4. Amend to preferred intervals in the drop down menu. This may say for example "Every 1 Month(s)". You can select the frequency in weeks or months, and can have a gap of up to 10 months between orders. 
  5. Click “Save”, next to the ‘Weeks/Months’ drop down. 
  6. Wait for page to reload.

Change Order Frequency of Huel Subscription

Changing the flavour split of an existing subscription

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. Click “Manage Subscription Flavours”
  3. Amend the number of bags and flavour mix using the drop down menus
  4. Click update subscription

 

Change Flavour Split of Huel Subscription

Adding a new product to an existing recurring order

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. Click “Manage Subscription Delivery”
  3. Click “Add Product”
  4. Select the product you would like to add and the quantity you wish to receive
  5. Select your preferred delivery schedule from the drop down. N.B. Select the same delivery interval as current subscription to avoid creating two seperate orders.
  6. “Next Shipment” will automatically sync with your current subscription. Changing this date will create two separate orders.
  7. You can cancel this from the “Manage Subscription Delivery” page.

Adding a new product to an existing Huel subscription

Pausing your Huel

You can pause your subscription of Huel at any time by choosing to "skip shipments" in the “Manage Subscription Delivery” page. Firstly, login to your Huel account, or create one if you don't already have one. 

  1. On your main account page select “Manage Subscription Delivery”.
  2. Click “Delivery Schedule”.
  3. Skip the subscription dates you want miss. N.B. Subscriptions with longer intervals may not be visible in your Delivery Schedule. 

Skipping or Pausing a Huel Subscription

Updating your address

Firstly, login to your Huel account, or create one if you don't already have one. 

  1. On your main account page select “View Addresses”.
  2. Here you can edit your current address or add a new one.
  3. Check the “Set as default address” option to make the new or edited address your default delivery address. After this, click the blue "Manage" button, and select the "Update Address" option and your Huel will be sent to this address for all future dispatches. 

Updating your card details

If your credit or debit card information is ever altered, you will need to update it your Account or your Huel won't be able to be dispatched.

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. Visit the “Manage Subscription Delivery” page.
  3. Click "Billing information"
  4. Under your current card on file click edit.
  5. Input new card information and click save and this card will be charged for future subscription purchases.

Updating Card Details in Huel Subscription

 

Dispatching your Huel immediately

Sometimes you use up more Huel than you were anticipating, or need an immediate supply of Huel. To have your subscription shipped ASAP:

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. On your main account page select “Manage Subscription Delivery”.
  3. Click “Delivery Schedule”.
  4. Click “Edit” on the relevant subscription
  5. Under “Next Shipment” change to the date you want your Huel to be shipped on.

N.B. Recurring orders are placed between 12pm and 2pm CET, so if it is not changed before this time, your order will not be placed until the next day. Selecting this option will change your future shipping dates to correspond with your new order.

Dispatching your Huel Immediately

Upcoming orders

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. On your main account page select “Manage Subscription Delivery”.
  3. Click “Delivery Schedule”.

Upcoming Delivery Schedule for Huel Subscription

Adding a discount code to a current subscription

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. Visit the “Manage Subscription Delivery” page.
  3. Click “Apply Discount Code".
  4. Enter valid discount code and click save. 

Cancelling your subscription

  1. Firstly, login to your Huel account, or create one if you don't already have one. 
  2. Visit the “Manage Subscription Delivery” page.
  3. Click “Cancel” next to each product on your subscription.
  4. Tell us why you’re cancelling.
  5. Click “Cancel Subscription”.

You can reactivate your subscription anytime from this same page.

Cancelling your Huel Subscription

Further help

If you have any further questions or need any more help, email us at info@huel.com and we'll be happy to help.

 

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