Delivery questions

How much is delivery?

The good news is, delivery is free for orders over 180.00 zl. If your order is under 180.00 zl, a small delivery fee of 35.00 zl will be charged.

When will I receive my order?

If you order before 2pm, your items will be delivered within 2-5 working days. If you order after 2pm on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and delivered within 2-5 working days.

Who will deliver my order?

We use DHL for deliveries to Poland.

Can I amend or cancel my order?

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods.

You can always return any unwanted orders to us for a refund.

Can I return my order?

Yes! Any unopened items can be returned to us within 30 days of delivery for a refund or exchange. Take a look at our Refund and Exchange Policy for more information.

I need help

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact info@huel.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by Huel.

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