Returns Policy

We like to keep things simple here at Huel, so you can return any of our products within 30 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Boxes

Any unopened boxes of Ready-to-drink, Bars, Granola and Flavour Boost Taster Packs can be returned to us for a refund.

For opened boxes of Ready-to-drink and Bars, you will be refunded on the amount of bottles or bars you send back to us, not the amount you bought the whole box for.

We can't accept any opened boxes of Granola or Flavour Boost Taster Packs.

Pouches

Any unopened pouches of Powder or Flavour Boost can be returned to us for a refund.

We can't accept any opened pouches of Powder or Flavour Boost.

How to return an item for refund

Please only send your items back inside a box. If items are sent crushed in small packages we won't be able to give you a refund.

  1. Please add a note with your return inside the box stating your name, address, and order number - this is very important as we won't be able to identify your return without it.
  2. Send your parcel to:
    Kuehne + Nagel
    c/o HUEL – Hall 4
    1, rue Weiergewan
    Contern
    L-5326
    Luxembourg
  3. Once your return is received and inspected, we will drop you an email about your refund, which will take 5 working days to land back in your account. The refund will be made to the original payment method used.

Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

Cancelling orders

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

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